Privacy Policy

1. Introduction

AsapFoodDelivery Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, including our website and mobile applications (collectively, the "Platform").

Please read this Privacy Policy carefully. By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you register or use our Platform, you may provide:

• Account Information: Name, email address, phone number, password
• Restaurant Information: Business name, address, postcode, contact details
• Driver Information: Name, address, postcode, vehicle details, driving license information
• Delivery Information: Customer names, addresses, postcodes, phone numbers
• Payment Information: While we don't process payments, you may share payment arrangement details with other users
• Communications: Messages, ratings, reviews, and feedback you provide

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on Platform, click patterns
• Location Data: Postcode-based location for job matching and distance calculations
• Cookies and Tracking: We use cookies and similar technologies (see Section 8)

3. How We Use Your Information

We use collected information to:

• Provide Services: Facilitate job postings, driver matching, and delivery coordination
• Location Matching: Calculate distances and match drivers with jobs within 3.5 mile radius
• Account Management: Create and manage user accounts, authenticate users
• Communication: Send notifications about jobs, account updates, and Platform changes
• Rating System: Display ratings and reviews to build trust between users
• Platform Improvement: Analyze usage patterns to improve features and user experience
• Security: Detect fraud, prevent abuse, and protect user safety
• Legal Compliance: Comply with legal obligations and enforce our Terms & Conditions
• Customer Support: Respond to inquiries and resolve issues

4. How We Share Your Information

4.1 With Other Users

• Restaurants see: Driver names, ratings, vehicle information, location (postcode area)
• Drivers see: Restaurant names, addresses, delivery details, customer information for accepted jobs
• Public Profiles: Usernames and ratings are visible to other users

4.2 With Service Providers

We may share data with third-party service providers who help us operate the Platform, including hosting services, analytics providers, and customer support tools. These providers are contractually obligated to protect your data.

4.3 For Legal Reasons

We may disclose information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms & Conditions
• Protect rights, property, or safety of AsapFoodDelivery, users, or the public
• Investigate fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Some data retained for up to 7 years for legal and accounting purposes
• Job Records: Delivery records retained for 6 years for potential disputes
• Communications: Support tickets and messages retained for 3 years

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze Platform usage, and personalize content. You can control cookies through your browser settings, but disabling certain cookies may affect Platform functionality.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at admin@asapfooddelivery.co.uk. We will respond within 30 days.

9. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified via email or Platform notification. Continued use after changes constitutes acceptance.